Services
All doctors in our practice are vocationally registered and have a commitment to providing quality general practice and to continuing medical education.
Our doctors provide comprehensive medical care to all age groups, with expertise in:
- Family Medicine
- Minor Surgical Procedures
- Obstetrics
- Caesarean Sections
- Anaesthetics (including epidurals)
- Insertion and removal of contraceptives
- Sexual Health
- Pre-employment medicals
- Immunisations
- Travel Medicine
- Diabetes Education
- Chronic Disease Management
- Inpatient care at Benalla Health
- Counselling
- Registered Yellow Fever Vaccinating Centre
- Cryotherapy
- Skin checks
- Vasectomy
- QFever Testing & Vaccinations
- Home Visits (see FAQ page)
- Diabetes Education
Ordering a Script
Requests for repeat prescriptions can be either left at reception, or telephoned in. We also offer Escript services. Please have your dosage available and the correct spelling of the medication. To ensure that you receive your medication in time, please remember to request your prescription at least forty eight hours in advance. All prescription requests attract a fee which is payable at time of collection.
Patients with ongoing medical problems require regular monitoring – if you have not been seen for some months, you may require an appointment before a script can be written.
Opioid medications: Requests will not be accepted – a face to face appointment is required. No prescription will be provided to any new patient to our practice.
Getting Your Results
.We request that you telephone for test results unless your GP has specifically requested you to return for an appointment. Please phone after the hours of 11am and not on a Saturday as our telephone lines are extremely busy. If your results are abnormal a recall SMS will be sent by Hot Docs or you will be telephoned
Change of Address
If you change your name, address or telephone number, please let our receptionists know by calling or coming in in person. We require emergency contact details as well.
Complaints Policy
We take complaints very seriously and are always wanting to improve our service. If you would like to make a complaint or suggestion regarding the surgery or any of the services we offer, please complete our complaints form.
If you feel there is a problem that you need to take up outside of our practice you may contact:
Health Services Commissioner
10th Floor
55 Swanston Street
MELBOURNE VIC 3000
Phone: Freecall 1800 136 066
Patient Confidentiality
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Patient Rights and Responsibilities
We aim to treat our patients with respect and sensitivity at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medications and any other relevant details.
Violent or Abusive Behaviour
We do not tolerate any threatening, abusive or violent behaviour towards any of our staff or patients. If a patient is violent or abusive they will be requested to leave the premises.
Discrimination
No patient will be refused treatment on the grounds of gender, age, religion, ethnicity, sexual preference or medical condition.
